Cancellation Policy

Version Date: January 5th 2022

Our goal is to provide excellent health care to all our patients in a timely manner. In order to do this we have an Appointment Cancellation Policy in operation for all patients.

When an appointment is scheduled, that time has been set-aside for you and when it is missed, that time cannot be used to treat other patients. We request that you please give us 48 hours notice in the event that you cannot attend your scheduled appointment. If a patient cancels an appointment outside of 48 hours, or does not attend an appointment without contacting the Clinic, this is considered a missed appointment and the full standard fee will be charged.

We have systems in place to ensure that all patients receive email confirmation of their appointment, and a reminder of their appointment via email/text 2 days prior to their appointment.

If you need to cancel your appointment due to any Covid-19 symptoms – NHS Covid Symptoms – then please contact us immediately. Please try to do this as soon as you develop symptoms so that we can offer the appointment to someone else.

If you arrive late for your appointment we will do our best to accommodate you, but please bear in mind that this may not be possible and that your full appointment fee will stand.